in order to make full use of our site, please set your browser to accept cookies and pop-ups. With questions, you may contact our staff at any time by emailing firstname.lastname@example.org.
SUNO accepts the following forms of payment for online purchases: american express, visa, and mastercard.
tax will only be charged on orders being shipped within new york state, appropriate to the zip code of your shipping address. taxes and duties for order being shipped internationally will be charged at the time of import directly to the customer, and are not included in your invoice from SUNO.
when placing an order on the site, your order will be processed as it appears on the checkout page. once your payment has been submitted, your processed order will be available to view, track, or access in your sunony.com account at any time.
SUNO reserves the right to cancel a purchase at any time. in the case of a cancellation, you will be notified by e-mail of the cancellation and the reason for cancellation within one (1) business day of purchase.
if you would like to purchase more than two of any item on the shop, please contact us directly at email@example.com.
if previously purchased merchandise is marked down within seven (7) days of the original order date, SUNO will adjust the price of an item, once. Does not apply to Final Sale Items. Please email firstname.lastname@example.org and reference your order number.
SUNONY.COM processes orders for shipping monday through friday, excluding public holidays. orders received on weekends and holidays will be processed the next business day.
domestic shipping within the continental united states is available either by fedex ground ($12), or fedex 2-day ($25). orders of $500 or more will qualify for complimentary fedex ground shipping.
international shipping is available for $65 by fedex, and will generally take 6-10 business days to arrive. taxes and duties will be billed directly to you upon your order’s import to the shipping country.
after your purchase is complete and your shipment has been dispatched, you will receive an email containing your tracking information. you may also view your shipment’s status at any time by logging into your sunony.com account.
if you are for any reason unhappy with the items you have ordered, you may submit a return request within twelve (12) calendar days of delivery for a refund of your purchase price. Once receiving a prepaid shipping label, returns must be dropped into the mail within the next two (2) business days. If your return request is submitted on the last day for refund eligibility, and you do not ship your return within two (2) business days of receiving a shipping label, SUNO will only accept returns for exchange and/or credit for the original purchase value, and no refund shall be given.
All returns that are submitted without following the return process will not be accepted and be returned to sender.
All items must be returned in their original, undamaged packaging. we will not accept returns on items that have been worn, altered, washed, or damaged in any way. kindly return all items sold as a pair or set together. final discount items do not qualify for return.
return shipping is complimentary for all customers. your refund will be issued to your original form of payment once the return has been received in our warehouse.
to complete a return, log into your SUNO online account. under the returns tab, complete the required information, and add your item to your return. a return request will be sent to our customer service team. once your return has been authorized, you may create a complimentary return shipping label in your account for use with return.
if you created your order at SUNO online as a guest, you may request a return by visiting the url: http://www.sunony.com/sales/guest/form/ search for your order by order # or name, then follow the directions above to request a return.
refunds will not be processed until your returned item has been checked into our warehouse.
terms & conditions
when you send us your order, SUNO may require information verification the order is fulfilled. these checks may include verifying your address, creditworthiness, and checking for fraud. as to the latter: we run partly automated checks on all purchases to filter out unusual or suspect transactions, or transactions which can be identified as susceptible to fraud. suspected fraud will be investigated and if necessary prosecuted. by submitting your order, you agree to this.
guarantees and product price indication
you can find the available payment methods in the help/faq's section of our website. we do not accept any other method of payment than mentioned, as our system is not designed to process other payment methods. please do not try to pay by any other way than specified there. if you do, we will not be liable for loss of the payment or any other damages that may result from this action.
if you pay by credit card, we will deduct the amount due from your account as soon as your order is placed. in case of payment by credit card, all details (for example, card number or expiration date) will be sent by encrypted protocol to the company that provide remote electronic payment services, without third parties having any access there to whatsoever. such details will not be used by SUNO except for performing the procedure relevant to your purchase or issuing refunds in the case of returns, in compliance with the exercise of your return right or for reporting cases of fraud to the police.
SUNONY.COM uses a secure technology, one of the most robust encryption platforms available. your payment information will be encrypted from the moment you enter it until your transaction is processed, and will not be saved on a public server. although we use encrypted security software, the security of information and payments transmitted by the Internet or via e-mail can’t be guaranteed. SUNO shall not be liable for any damages suffered as a result of the use of electronic means of communication, including but not limited to damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses. payments can only be processed if the billing information can be verified.
retention of title
we retain title in the products until we have received full payment for all such products.
the prices displayed on SUNONY.COM are exclusive of tax. shipping rates are applied per order. exact shipping rates depend on the state and country to which the order is being delivered. in those jurisdictions in which collection of a sales tax is required by a party conducting business in such jurisdiction, the consumer may be liable to pay a use tax. SUNO does not have a place of business except within the state of new nork, nor does it have local agents and representatives acting on its behalf. as such, the consumer should note the payment of any tax is his/her responsibility.
all prices are quoted in u.s. dollars.
the total price specified in the final checkout screen includes tax and shipping costs. the prices are quoted in the order confirmation of receipt of your order as well, which you can print and download for future reference.
please note that although SUNONY.COM is composed with care, it is possible that the pricing information on our websites contain errors. we are not bound by our offer and we reserve the right to cancel your purchase in the event of such error.
quality and guarantees
the main characteristics of products are shown on SUNONY.COM on each product page. the products offered for sale on SUNONY.COM may not exactly correspond to the real garments in terms of image and colors due to the internet browser or monitor used. all products come with an identification tag attached with a security seal. do not remove the tag or seal from the purchased products should you wish to return the purchased product. should you decide to exercise your right to return purchased products, SUNO has the right to not accept returned products that are returned without the corresponding tag or seal or that have been altered from their original status or damaged.
our staff of quality specialists works diligently to ensure the safety and quality of our products. we strive to meet or surpass applicable regulations as required by federal law as well as guidelines set by the consumer product safety commission. we work directly with our manufacturers to implement strict quality and safety standards prior to producing any product.
once a product is made, testing is required to make sure nothing has changed from the final design specifications. in addition, we have an in-house team inspect random samples of products as they arrive in our warehouse. if any problems or inconsistencies are discovered, we inspect each and every unit of the product in question. should the product not meet all requirements, it is placed on hold until satisfactory replacements can be produced. if we are unable to satisfactorily resolve the problem, we return the product in question to the manufacturer.
we will never knowingly sell a defective or unsafe product. if you have concerns about the safety of any SUNO product, please contact us at: email@example.com
the offers on the websites are valid only the moment that they are displayed on the website, unless a specific term is communicated on the website. we are not bound by any offer in the event of spelling, pricing or other errors or mistakes in the website information. SUNONY.COM reserves the right to cancel any purchase concluded in the event of such error.
as and for liquidated damages for any and all claims arising hereunder, SUNO’s sole and exclusive liability shall be the return of any sums paid and received in connection with a purchaser.
these general conditions and all disputes arising in connection with these general conditions, including the validity thereof, or with the use of the website(s) or with any purchases on the websites shall be governed by new york law. any and all claims arising hereunder shall be adjudicated solely and exclusively in the supreme court of the state of new york, county of new york.
right to vary terms
we have the right to revise and amend these terms from time to time. you will be subject to the policies, terms in force at the time that your order products from us, unless any change to those policies is made.
information on sunony.com
though SUNO has composed its website with care, the information, texts, documents, graphics, movies, music and/or other services on it may contain errors or be otherwise incorrect or incomplete. SUNO shall not be not liable for any damages resulting from the use of (or inability to use) the websites, including damages caused by viruses or any incorrectness, or incompleteness of the Information, unless such damage is the result of any willful misconduct or from negligence on the part of SUNO.
trademarks and copyright on the site
all brand names, product names and titles used on the website are trademarks or trade names of SUNO or third party trade mark or trade name holders. you are not allowed to use or reproduce any such trademarks or trade names as this may constitute an infringement of the holders' rights. all website design, texts, documents, movies, music and/or other services and the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this website are the copyright of SUNO or its suppliers. you are only allowed to electronically copy and to print in hard copy portions of the website to the extent this is necessary for the purpose of placing an order with us, or for using the website as a shopping resource. you are not allowed to make any other use of the information and materials on this website, including reproduction for purposes other than those noted above, modification, distribution, or republication. should you wish to use materials or information from this website, you need to obtain a prior written consent from us.